Admin Guide

Installing

Desktop Application

For the IT department, it is possible to install the desktop application by means of a silent install. This way, the user no longer needs to enter the tenant name at first use.

The command, which should be executed with administration rights is the following

_Msiexec /i "Passerelle Coach x.y.z.msi" COACHUSERLANGUAGE=EN COACHTENANT=your-tenant   /qr

The parameter COACHUSERLANGUAGE is optional and a 2 letter iso-code

Administration

You can manage your cloud environment by means of the admin application. This web-based application can be reached through the following url:

https://your-company.passerelle.supportsquare.io/coach/admin

Media Library

To access your cloud media library, click on “Media”. You will then see the Images, Videos and PDF documents saved in your media library.

To add images, videos or pdf documents, click on “Add”.

Manage Usage

The 'Insights' option gives you a dashboard with some usage Stats.

There is the option to do some fine grained filtering or generate a pdf or excel report.

Manage Users

To use the application, users needs to be registered. After creating a user, the user will receive an invitation mail to activate the account and setup his password. Inform the user to check the spam folder if the mail does not seem to arrive.

An important aspect when creating a user is the Role because the Role will determine the access-rights of the user.

Manage User Groups

User Groups are useful to make calls to a 'Support Group'. The first one to pick up 'wins' the call.

Manage Sites

Bigger companies can opt to create multiple sites, each having their own set of users. Users with the role 'Site Admin' will only be able to see users and statistics of their site.